Book Direct & Save Now Manage Booking Manage Booking

    FAQs

    Where can I find the best rates?

    Our best rates and promotions are available at our Offers page, or contact our reservations department via email: reservations.muscat@frasershospitality.com.

    What are the services and facilities offered ?

    Fraser Suites Muscat offers a full range of facilities and services within the property. For a comprehensive list of our facilities, please click here

    Are there fitness facilities provided?

    24/7 Fully-equipped Fitness Room is provided for our guests. 

    Is internet access provided?

    Complimentary high-speed Wi-Fi access is available throughout the hotel. 

    What is the check-in time?

    The check-in time is from 2pm

    What is the check-out time ?

    The check-out time is by 11am. Should you like to request for a late check out, please contact a member of the Reservations Team who will be happy to assist. 

    What time is breakfast served ?

    Sunday – Thursday: 06:30 – 10:30
    Friday – Saturdays (and Public Holidays): 07:00 – 11:00

    What are the available dining options ?

    Fraser Suites Muscat offers all-day dining at a relaxed restaurant with views over the city. Both traditional and international cuisine is served daily. Room service is also available.

    Are laundry services provided ?

    Yes, laundry services are available, but they are chargeable. 

    What are the type of beds provided?

    We have rooms with Queen, Twin and King-size beds 

    Are baby cots and extra beds available?

    Complimentary baby cots are available upon request.
    Extra beds are available subject to a charge of 5 OMR/day. 1 Extra bed per room subject to availability.

    Are newspapers provided?

    Complimentary national newspapers are available upon request.

    Are the residences friendly to disabled guests?

    Yes, three apartments have been specifically designed for people in wheelchairs, with ample room for wheelchair access. We also have well-trained staff who will be delighted to assist and facilitate access for our guests, as required.

    Is on-site parking available and what is the cost?

    There are ample spaces and parking is free of charge.

    Is airport shuttle service provided?

    A shuttle service to the airport, although this is chargeable. We are also able to arrange a Limousine or Taxi service upon request.

    What is the reception operating hours?

    The reception, concierge and security services are 24/7.

    Is it possible to store my luggage at the hotel before check-in?

    Yes, you may leave your luggage with our concierge.

    How do I get to the hotel?

    From Muscat International Airport, the journey by car or taxi will only take 10 to 15 minutes. 

    Are there any recommended attractions in Muscat?

    There is so much to see and do in Muscat, with many different and unique experiences available. Check out our Attractions page or ask our Client Relations Executives for recommendations.

    Where is the closest bank, ATM and exchange office located?

    We have an in-house ATM and several banks are located just a 5-minute drive away.

    What is the cancellation policy?

    Varying cancellation policies apply to each promotion. If you require any further information, feel free to contact us.

    What is the maximum number of guests allowed in each residence type?

    Our apartments can accommodate up to 6 guests depending on the apartment category. There is a maximum number of guests per apartment allowed by Health and Safety regulations. 

    Smoking policy

    We have a dedicated floor for smokers.

    Are pets allowed?

    Sorry, no pets are allowed.